Feedback and Reporting

Program Feedback

Individuals with concerns regarding the certification program materials, personnel, or activities are encouraged to discuss these with the individuals involved to try to resolve the matter informally. In some cases, however, informal resolution is not possible, and individuals may wish to file a formal complaint.

A formal complaint must be submitted via the Appeal Requests & Reporting Form within 90 calendar days of the incident’s occurrence. The complaint and all related documentation will be dealt with in a strictly confidential manner. The individual submitting this form agrees to hold in strict confidence the filing of the complaint. They will not announce or promote in any manner, or use personal or institutional communication vehicles, to announce the filing of the complaint. 

In the case of complaints related to exam administration, those must be submitted within two (2) weeks (or 14 calendar days) after the applicable exam administration. The submission will include sufficient objective evidence to substantiate the claim(s) and appropriate action to be taken. Anonymous complaints will not be considered. Complaints submitted through mechanisms other than the official form and process will not be considered.

Reporting Ethics Violations

Certified Student Affairs Educators commit to adhering to the Consortium’s Code of Ethics. The Consortium maintains a process for reporting and handling complaints against certificants in a constructive, impartial, and timely manner. These complaints must be submitted in writing using the Appeal Requests & Reporting Form. 

A complaint must meet four specific criteria:

• Be specific to a section of the Consortium Code of Ethics
• Be made in writing by the individual lodging the complaint
• Be supported by specific evidence of such accusation
• Be made against a candidate or current holder of a Consortium certification

The complaint and all related documentation will be dealt with in a strictly confidential manner. The individual submitting a complaint form agrees to hold in strict confidence the filing of the complaint. They will not announce or promote in any manner, or use personal or institutional communication vehicles, to announce the filing of the complaint. If a complaint is ultimately found to have valid grounds, the Consortium may recommend one of a series of disciplinary actions, including but not limited to warning, suspension, or revocation of credential, depending on the severity of the infraction. Decisions related to complaints against certificants may be appealed through the appeals process.